Are Homebotton and Touch ID covered if they're broken?

Question

Level 1

8 points

Are Homebotton and Touch ID covered if they're broken?

Here is the problem:

I went to the beach and unfortunatly my IPhone6 fall into the sand, since then my homebotten is going crazy, I do the whole time screenshots when I wanna lock my phone, I can't open Apps, becaus they will close by themself and I can't unlocke my phone with my fingerprint anymore.

Has someone any tipps how to fix this or should I go to a store and let it fix there?

I still have my warranty. I really became desperate.

P.S.: During I texted this question, my phone died and I can't make it on anymore.

iPhone 6, iOS 9.3.4, null

Posted on Aug 13, 2016 10:39 PM

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Answer 1

theratter

Level 4

3,961 points

Aug 14, 2016 9:56 AM in response to anna19kuro

Make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.

If your iPod Touch, iPhone, or iPad is Broken

Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model. You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple: You can make an appointment at the Apple Retail Store - Genius Bar and take it in for service. You can also look for an Apple Store - Find a Store - Apple.

You will find respective repair costs in the appropriate link:

iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

[Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

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Answer 2

anna19kuro Author

Level 1

8 points

Aug 14, 2016 10:02 AM in response to theratter

Thank you for your fast answer. It really helps me and I will make as soon as I can an appointment or send it to Apple.

I also have a different question and maybe you could answer this one too.

Is the Iphone still covered when it fall into sand? I know it isn't covered, when it fall in water.

Do I have to bring my receipte when I have an appointment or want to send my phone to Apple?

Because I can't fine it anymore, but they should know when I bought the IPhone, right?

Thank you again for your help.

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Answer 3

theratter

Level 4

3,961 points

Aug 14, 2016 1:03 PM in response to anna19kuro

Is the Iphone still covered when it fall into sand? I know it isn't covered, when it fall in water.

Not unless you purchased the extended warranty. Under the standard warranty there is no protection against damage you caused.

Do I have to bring my receipte when I have an appointment or want to send my phone to Apple?

It can't hurt but shouldn't be necessary. They can look up that information if they need it.

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